Frequently asked questions
What type of Quality Assurance Program do you have in place?
LAMS utilizes a "double check" system that includes daytime inspections by our customer service representatives and night time inspections by management personnel. LAMS also provides a detailed start-up plan 30 days prior to starting work. We use "LAMS Inspection Reports" and other proactive quality control reports designed to eliminate potential cleaning problems. LAMS also generates a number of management reports to provide our operations/management personnel with the most accurate and up-to-date information about your account. We also provide our customers with a detailed schedule of all non-routine work, enabling management staff and customers to effectively monitor the results of our work. At LAMS, we make sure that quality of service comes first.
How do you ensure your cleaning crew is trustworthy?
LAMS conducts independent thorough background checks and screens each and every employee before they ever set foot in your facility. That protects us as well as our customers.
My building has unique cleaning issues. How do your managers customize service?
Cleaning personnel work under the supervision of a LAMS manager and are given clear direction on a daily basis. Work objectives are defined in specific job descriptions. Each job manager promotes teamwork through organization and good communication. Experienced, energetic managers make certain that careful attention is given to every detail and to the special needs of our customers.
A missed trash can is inevitable, so how do you respond if a cleaning issue arises?
LAMS uses supervision and measurable performance standards to meet the needs of each customer. LAMS will have in place an organizational structure to provide authority, responsibility, and accountability for all tasks and functions to control and enhance quality. Quality checks, reporting requirements, hands-on supervision, response mechanisms, and a back-up system of operational responsibilities will help create a proactive system to benefit your facility. Call us and concerns will be handled immediately.